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At Demonic Machines, we strive to provide excellent customer service and a seamless shopping experience. To ensure transparency and clarity regarding our shipping policies, please review the following information:
For our customers located in San Diego, California, we offer the convenient option of local pickup. If you prefer this method, you can arrange to meet us at the Mobil gas station situated on the corner of Texas Street and El Cajon Boulevard in San Diego. Once you place your order online, our team will coordinate with you to determine a mutually convenient pickup time. This option allows you to save on shipping costs and receive your purchase promptly.
For customers residing within the continental United States, we are pleased to offer free shipping. Whether you’re located in bustling New York City, sunny Los Angeles, or anywhere in between, you can take advantage of this cost-effective and efficient shipping option. We work with reliable carriers to ensure your package arrives safely and within a reasonable timeframe.
We understand that our products have a global appeal, and we are delighted to accommodate international orders. For customers outside of the United States, shipping costs for your order will be negotiated at the time of purchase. This approach allows us to consider various factors, such as destination, weight, and shipping method, to provide you with the most accurate and competitive shipping rate possible. We are committed to working with reputable international shipping providers to ensure your order reaches you securely and in a timely manner.
While we make every effort to deliver products in optimal condition, we understand that there may be instances where returns or repairs are necessary. In such cases, the customer is responsible for shipping the item back to Demonic Machines HQ. If you encounter any issues with your purchase, please contact our customer support team, who will guide you through the return or repair process. For repairs, we cover the cost of shipping the item back to you once the necessary repairs have been made.
At Demonic Machines, we prioritize customer satisfaction and aim to provide the highest quality products and services. Our shipping policies are designed to offer convenience, reliability, and fair terms for our valued customers. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team, who are available to help you every step of the way.
Thank you for choosing Demonic Machines. We appreciate your trust in our brand and look forward to serving you with excellence.